Privacy Policy

  1. Introduction

Musafir is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, mobile app, or other services (collectively referred to as “services”).

  1. Information We Collect

We may collect personal information, such as your name, contact details, payment information, and travel preferences, when you use our services. We collect information about how you use our services, including your IP address, device information, and browsing history. We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

  1. How We Use Your Information

We use your information to provide and personalize our services, including booking flights, accommodations, and other travel-related services. We may send you service-related updates, promotional offers, and newsletters. You can opt out of marketing communications at any time. We analyze data to enhance our services, troubleshoot issues, and improve the user experience.

  1. Disclosure of Information

We may share your information with third-party service providers, such as airlines, hotels, and payment processors, to fulfill your travel bookings. We may disclose your information to comply with legal requirements or protect our rights, privacy, safety, or property.

  1. Suppliers

If you are a supplier or work for a supplier, we collect personal data when you, or the business you represent, provides, seeks to provide us with, services, or otherwise communicates with us. The personal data collected during this period may include:

  • Your name;
  • Your email address
  • Your phone number;
  • Your postal address
  • Passport or national identification number;
  • Other information that we reasonably require or that you choose to provide
  1. Your Option

You have the right to view, modify, and remove your personal information. You may also choose not to receive marketing communications. Please contact us using the details provided below to exercise these rights. Most mobile device platforms (iOS, Android, and so on) have defined specific sorts of device data that apps are unable to access without the permission of the device owner. Various platforms have different techniques for obtaining such authorization. Please check the settings on your device or contact your service provider.

  1. Account Deletion

To request the deletion of your personal data. This allows you to request that Musafir erase personal data in the following circumstances:

  • Your personal data is no longer required for the purposes for which it was collected.
  • The sole legal ground for processing was your consent, which you have withdrawn.
  • You have objected to the processing of your personal data on legal grounds relating to your specific situation, and Musafir cannot prove that there are overriding legitimate interests for processing.
  • Your personal data was processed unlawfully.
  • In order to fulfill legal regulations, your personal data must be destroyed.

Note: You must complete or cancel any ongoing or scheduled orders or bookings, cancel any Musafir Plus or Bike memberships, and empty your Musafir PAY wallet before requesting account deletion.

  1. Cookies

Cookies are little text files that websites, apps, online media, and advertisements place on browsers or devices. Cookies and similar technologies are used for a variety of purposes, including:

  • distinguishing you from other Musafir Platform users;
  • remembering your settings and preferences
  • determining the attractiveness of content and analyzing traffic to the website and trends
  • enhancing our Musafir platform and the services that we offer

We may also enable partners to offer audience measurement and analytics services on our behalf, as well as to display advertising on our behalf throughout the Internet and track and report on the performance of such commercials. Cookies, web beacons, SDKs, and other technologies may be used by these companies to identify the devices used by users to our websites as well as when they visit other online sites and services.

  1. Modifications to this Privacy Notice

We reserve the right to modify this privacy notice at any time. If we make major changes to how we treat your personal data or to the Privacy Notice, we will notify you via the Services or another means, such as email or a push notification. We encourage you to consult this privacy notice on a regular basis for the most up-to-date information on our privacy practices.

  1. Contact Us

If you have any questions, comments, or requests concerning this privacy notice or about how Musafir manages your personal data, please contact us via the Contact Us form.